Privacy Policy

Last Updated: 2 December 2025

Welcome to Qwest ("we," "our," or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our services.

1. Information We Collect

We may collect the following categories of information:

Personal Information: Name, email address, phone number, and billing details.

Usage Data: pages visited, interaction patterns, time spent, and preferences.

Device & Technical Information: IP address, browser type, operating system, device identifiers.

Communication Data: messages sent to and from Qwest through WhatsApp, Instagram, email or web chat.

Booking & Travel Preferences: travel details you provide, selected accommodations, experiences, and location preferences.

2. How We Use Your Information

We use collected data to:

Provide and improve our services.
Personalize travel recommendations and customer experience.
Communicate updates, offers, and support.
Process transactions and manage subscriptions.
Perform analytics to optimize performance.
Prevent fraud, misuse, and ensure platform security.

3. Legal Basis for Processing (EU GDPR)

If you are located in the European Union, we process data under these legal grounds:

Consent
Contractual necessity
Legitimate interest
Compliance with legal obligations

4. Sharing of Information

We may share information with trusted third‑party providers strictly for delivery of services, such as:

Messaging platforms (e.g., WhatsApp, Instagram, Meta APIs)
Payment processors (e.g., Stripe, Revolut)
Travel booking partners (e.g., Kayak, Viator, Omio, Vio)

We do not sell your personal information.

5. Data Storage & Security

We store your information using secure cloud infrastructure and apply industry‑standard encryption and access controls. Although we take all reasonable precautions, no digital transmission is 100% secure.

6. Data Retention

We retain your information only as long as necessary to provide services or meet legal requirements. Upon request, we will delete your data.

7. Your Rights (EU/EEA Users)

You have the right to:

Access your personal data
Correct or update inaccurate data
Request deletion (Right to be Forgotten)
Object to processing
Request data portability
Withdraw consent at any time

To exercise your rights, contact us at: hello@goqwest.com

8. Cookies & Tracking

We use cookies and tracking technologies to enhance user experience and analyze site performance. You may disable cookies in your browser settings.

9. Third‑Party Links

Our site may contain links to external websites. We are not responsible for their privacy policies or practices.

10. Children's Privacy

We do not knowingly collect information from individuals under 16. If you believe we have unknowingly collected such data, contact us to remove it.

11. Changes to This Privacy Policy

We may update this Policy periodically. Changes will be posted on this page with a revised "Last Updated" date.

12. Contact Us

If you have questions or concerns, please contact us:

QWEST P.C.

Aristotelous 11‑15, Athens 10432, Greece

Email: hello@goqwest.com

Thank you for trusting Qwest.